If the product of the customers choice is damaged and there is any change in the size, color of the product and if the product is wrong only exchange will be applicable.

And, if the customer has any objection to the selected product, in which the color and size is proper and there is no damage, yet the customer does not like it, only exchange will be valid in this case also. For which the delivery charge will have to be paid by the customer first.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at sales@gtshoppingmall.com. If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any Exchange question at sales@gtshoppingmall.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

The fastest way to ensure you get what you want is to exchange the item you have, and once the exchange is accepted, make a separate purchase for the new item.

We will notify you once money will not refunded at the time of exchanging any product. You can buy any other product from the existing products in exchange for your money, it will be completely valid.